Charter Communications Customer Service Phone Numbercharter customer service

Charter Communications Customer Service : Toll-Free 1-800 Numbers Chat and E-mail Address

A leading broadband communications company and the fourth largest cable operator in the United States, Charter today offers approximately 23,000 jobs and offers more than 6 million customers in 28 states. Headquartered in Stamford, CT, the company is clearly focused on integrating the highest quality service with better entertainment and communication products. Over the years, billions of people have been invested in communities through charter upgrades to provide charter, home, business video, high-speed internet and phone services(Charter Communications Customer Service).

The charter established in 1993 has created a customer service oriented company that has developed and developed at many levels over the last two decades. The development of the charter was achieved through the development and launch of new products and services, as well as the acquisition of cable properties as well as increase in the number of customers in those communities. In 1999, the charter of NASDAQ became a publicly traded company and has been a Fortune 500 company since 2001.

Charter Communication Company Detail

Charter Communications is an American cable telecommunications company, which provides services to consumers and businesses under the branding of spectrum of charter services. Providing more than 25 million customer service in 41 states, it is the second largest cable operator in the United States behind Comcast. With the nomination of CEO of Cablevision executive Thomas Rutland, it is the fifth largest telephone provider on the basis of residential customer count with end of 2012, the company has reached its corporate headquarters in Stamford, Connecticut, from St. Louis, Missouri. However, many jobs remain out of St. Louis. On May 18, 2016, Charter acquired Time Warner Cable and Bright House Network for a combined $ 65.5 billion, making it the third largest salary company in the United States.(Charter Communications Customer Service)

Tips for speaking with Charter customer service

  • Here are a few tips for contacting Charter customer service by phone:
  • Listen to each menu option carefully and select the one that most applies to your reason for calling.
  • If you want to speak with a representative, try pressing “0” or saying “representative”.
  • Have your Charter account number ready. You can find this number on your most recent billing statement.
  • Have a pen and paper ready to jot down important information.
  • Have a payment method ready if calling to pay your Charter bill.

Be ready for your Charter customer service representative to ask for information to verify your account, such as service address and the last four digits of the account holder’s.

Pay your Charter bill by mail

  • Mail your payment in the envelope provided with your bill as it has the correct mailing address for your Spectrum account.
  • Pay with check or money order.
  • Write your 16 digit account number on your form of payment.
  • To avoid late payment penalties, ensure your payment is postmarked by the due date.


Charter/Spectrum 800 Number
What is the 1-800 number for Charter or Spectrum? Below is a list of toll free 800 numbers.

  • To become a new customer, please press one.
  • Okay, let me get someone on the line to help you.
  • Thank you for calling this is XXXX  speaking how may I help you? (real person)
  • If you are an existing customer and would like to add new services, please press two
  • Please enter the phone number associated with your account. If you are new to Charter Spectrum, press the pound key.
  • To service you better please enter the five digit zip code of the primary service address.
  • for all other calls please press three.
  • Briefly tell me what you are calling about today. For example, I need to make a payment.
  • Billing…OK, just a moment (live person)

Legacy Customer Service Menu

For what its worth, here is the previous phone menu for customer service.

  • To order new services or to make changes to existing services press 1
  • all representatives are currently assisting other customers; we apologize for the delay please remain on the line and your call will be answered as quickly as possible
    by customer care agent.
  • for channel lineup changes press 2
  • Thank you for calling Charter Communications. For quality assurance purposes your call maybe monitored or recorded;
  • if you wish to become a new Charter customer please press 1
  • if you are an existing Charter customer and would like to add new services please press 2
  • for all other calls please press 3.
  • for technical assistance press 3
  • for billing questions or account balance information press 4
  • to change your schedule appointment press 5
  • to disconnect or remove services press 6.

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